QUESTIONS ?
GLOSSARY
Application changes, mistakes and problems questions
Regardless of whether you submitted or found a mistake online or on your paper application, you will need to write a postal mail letter to CGFNS, 3600 Market Street, Suite 400, Philadelphia, PA 19104-2651 USA, explaining the mistake you made and your instructions to make it correct.
If you are applying for the first time, you can go back and make changes until you submit the application/order. Otherwise, the preferred method of informing us about changes, mistakes and additions is to send us a letter with your signature indicating what needs to change.
You cannot change your name online. You need to send us a letter with your signature indicating the name change and provide photocopies of the marriage certificate or legal name change document.
If you’ve already paid, contact CGFNS by telephone or email immediately to let us know. Once you’ve paid for the Certification Program, we send you an Official Study Guide. If the guide has already been sent, the money for the book cannot be refunded. There may be a challenge getting your payment from one service to the other, but otherwise, the change should be fairly simple.
Your online account was inactive for two or more years.
You must send us a letter or email stating the reason for the change and including the contact information for the new CES recipients. Remember that recipients of your report can only be state boards of nursing, schools or others who are approved.
The reason you may not have received an explanation in the mail can be because your contact details are not current or contain a mistake, or that you signed an Authorization to Release Information form, making a third party the recipient of all correspondence from us to you. Another reason is the postal mail service in your country. Please contact us for more information.
Perhaps the state you are choosing does not use the Credentials Evaluation Service. Check with the board of nursing in the state you intend to practice to verify what service they need. You can find a link to each state board at www.cgfns.org/sections/tools/apps/sbonrequirements.shtml
There is a “Forgot Username/Password?” link on the login/register page you can click to help you. If you forgot your email, please call our CGFNS Customer Care Center using the details listed at https://www.cgfns.org/cerpassweb/processContactUs.do.
Please call our CGFNS Customer Care Center using the details listed at https://www.cgfns.org/cerpassweb/processContactUs.do.
Contact our CGFNS Customer Care Center using the details listed at https://www.cgfns.org/cerpassweb/processContactUs.do and then contact your school again.
Depending on what part of the evaluation of the documents was deficient, we might be able to provide information on how to rectify the deficiency. Contact our CGFNS Customer Care Center using the details listed at https://www.cgfns.org/cerpassweb/processContactUs.do.
Check with your post office to see if there is a number to track whether the application has been delivered to us. After we receive it, the application has to be processed by hand to match the application to the person applying, and that can take time. After you have ascertained that it was delivered to us, please contact us if, within four weeks or so, you don’t see “Received” in your status.
From the time you are notified that your application has been received, it can take up to two months for your school to receive the first letter. If more than two months, contact us to verify the address of your school using the details listed at https://www.cgfns.org/cerpassweb/processContactUs.do. Once you have verified the address, contact your school again to see if they have received correspondence from us.
It may be more expedient and less expensive to redo your application online and send us only the notarized signature page and the authorization forms. We have no control over what actions other agencies will take.
There are several circumstances that could have permitted this to occur. You may have passed your IELTS, but IELTS International was not instructed to send your scores to us, so your status would have been “Waiting on English”. The two exams must be passed within two years of each other. Another circumstance could have been that you signed an Authorization to Release Information form, so your certificate would have been sent to the third party you designated. In addition to documents and payment, we need to receive your transcripts and license validation from your schools and licensing authorities. Once we receive them and your documents are successfully evaluated, you will be sent your certificate.
The New York State Education Department requires that CGFNS send requests to your school. We make three attempts in 180 days to obtain your transcripts. If the schools do not reply, we must send a report to New York without your verified documents. New York may attempt to contact your schools because they did not respond to CGFNS.
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